Account Issues

I Accidentially Deleted My Dropmap Account

Introduction We understand that mistakes happen, and you may accidentally delete your account on Dropmap. If you find yourself in this situation, it's natural to wonder if there's a way to restore your account. In this article, we'll address the process and explain the options available to you. Account Deletion on Dropmap When you choose to delete your account on Dropmap, it initiates a permanent removal process. This means that all your data, including your drops and any associated information, will be permanently deleted from our system. Once the account deletion is confirmed, the process cannot be undone from within the user interface. How to Restore Your Account To have your account restored after deletion, you must reach out to our support team via email at [email protected] within 48 hours from the time you confirmed the deletion. Please include the following details in your email: 1. The Discord ID associated with your Dropmap account. 2. The approximate date and time when you deleted your account. 3. Any additional relevant information that can assist us in verifying your ownership. Our support team will review your request and take appropriate action based on the provided information. However, please note that restoration is not guaranteed, and each case will be evaluated individually. The sooner you contact us, the higher the chances of successful account restoration.

How To Transfer Drops to Another Account

Introduction Have you used the wrong Discord account for a Dropmap purchase? Don't worry! This article will guide you through the simple steps to smoothly transition to the correct account. Transferring Drops Between Discord Accounts 1. Log in to Dropmap with both Discord accounts Before reaching out to our support team, please ensure that you log in to Dropmap using both Discord accounts involved in the transfer. This ensures that our team can efficiently assist you with the process. 2. Contact us via email Please send an email to our support team at [email protected] using the email address associated with your current Discord account. In this email, clearly state the email address to which you want the drops transferred. 3. Provide details from the target Discord account Next, send another email to [email protected], but this time from the email address linked to the Discord account where you want the drops to be transferred. In this email, please specify the email address associated with the previous Discord account used for the purchase. Conclusion Please note that the transfer process may take up to 48 hours to complete. Don't hesitate to reach out if you have any questions or encounter any issues during the process – we're here to help!