Account Issues

I Accidentially Deleted My Dropmap Account

We understand that mistakes happen, and you may accidentally delete your account on Dropmap. If you find yourself in this situation, it's natural to wonder if there's a way to restore your account. In this article, we'll address the process and explain the options available to you. Account Deletion on Dropmap When you choose to delete your account on Dropmap, your account enters a 14-day grace period during which you can easily reactivate it yourself. After this 14-day window expires, all your data, including your drops and any associated information, will be permanently deleted from our system. How to Restore Your Account Within 14 Days If you've deleted your account within the last 14 days, restoration is simple: 1. Visit the Dropmap login page 2. Enter your usual login credentials 3. Your account will be automatically reactivated upon successful login This self-service option allows you to restore your account immediately without needing to contact support. After the 14-Day Period Once 14 days have passed since requesting account deletion, your data is permanently removed and cannot be recovered. At this point, you would need to create a new account if you wish to continue using Dropmap. Need Additional Help? If you encounter any issues during the reactivation process or have questions about your account status, you can reach out to our support team at [email protected]. Please include: 1. The email associated with your Dropmap account 2. The approximate date and time when you deleted your account 3. A description of any issues you're experiencing during reactivation

How To Transfer Drops to Another Account

Have you made a Dropmap purchase with the wrong account? This article will guide you through transferring your drops to the correct account. What Can Be Transferred We can transfer individual Dropmaps, one-time purchases and account credits. We cannot transfer active subscriptions between accounts. Subscriptions must remain with the original account they were purchased on. How to Transfer Your Drops Step 1: Log in to both accounts Before contacting support, log in to Dropmap with both accounts (the one with your purchases and your target account). This helps our team locate and verify both accounts quickly. Step 2: Contact support from your current account Email [email protected] from the email address associated with your current account (the one with the purchases). Include: - The email address of your target account - What purchases you want transferred - Reason for the transfer Step 3: Confirm from your target account Send a second email to [email protected] from your target account's email address, confirming: - The email address of your original account - That you want to receive the transferred purchases Processing Time Account transfers typically take up to 48 hours to complete. We'll email you when the transfer is finished. Need Help? If you're unsure about your account details or encounter any issues, contact [email protected] - we're here to help make the transition smooth!